00kk FAQ — Common Questions & Detailed Answers

There are several reasons an account may be locked — multiple incorrect password attempts, suspicious security activity, or an active self-exclusion. Each situation has a different resolution.

Temporary lock (too many incorrect password attempts): After 5 to 10 incorrect password attempts, your account is temporarily locked for 15 minutes to 1 hour. Wait a while, then try again with the correct password.

Reset your password: If you've forgotten your password, click "Forgot Password" on the login page. A reset link will be sent to your email — use it to set a new password.

Security lock: If the system detects an unusual login (for example, from a different country), your account may be locked for security. In that case, a confirmation email will be sent — click "This was me" in that email to unlock your account.

Self-Exclusion Lock: If you previously suspended your own account, it cannot be reactivated before the set period expires.

If none of the above solutions work, email [email protected] with the subject line "Account Locked" along with your registered email address. We typically respond within 24 hours.

To understand cricket betting, it helps to start with a few key concepts. 00kk's guide explains the fundamentals of cricket betting in Bengali.

Common Betting Markets:

• Match Winner: Which team will win — the simplest market.
• Top Batsman / Top Bowler: Which player will score the most runs or take the most wickets.
• Total Runs Over/Under: Whether the total runs scored in a specific over will exceed a set number.
• Live Betting (In-play): Bet in real time while a match is in progress — odds change constantly.

How to read odds: Decimal odds of 2.50 mean a BDT 100 bet returns BDT 250 if you win (including your stake). Fractional odds of 3/2 mean a profit of BDT 3 for every BDT 2 wagered.

What you need to know before getting started:

• Before placing cricket bets, analyze team form, pitch conditions, and weather.
• In live betting, odds change rapidly — you won't have much time to make a decision.
• Set a budget in advance and don't put it all on one match.
• Cricket betting outcomes are never guaranteed — unexpected events like rain or injuries can change the result.

For a deeper breakdown of betting concepts, visit the 00kk Casino Guide page. View the 00kk casino guide.

Deposit timing depends on your payment method. The general rule is:

• bKash / Nagad / Rocket: Funds are usually credited within 5 to 15 minutes. During peak hours (10 PM–midnight), it may take up to 30 minutes.
• Bank Transfer: Typically 1 to 3 business days. Weekends and public holidays may take longer.
• Credit/Debit Card: Typically instant to 24 hours.

What to do if a deposit fails:

1. Start by checking your mobile banking app or bank statement to confirm whether the amount was deducted.
2. If money has been deducted but has not arrived in your account, make a note of the Transaction ID.
3. Email [email protected] with the subject line "Deposit Issue" — include your transaction ID, amount, and time.
4. Most issues are typically resolved within 24 to 48 hours.

Keep in mind: If a deposit fails but no amount was deducted, you may try again. Do not repeat the same transaction twice — this risks a duplicate payment.

If you're having trouble opening the App, follow the steps below:

Basic troubleshooting:

1. Close and Restart the App: Force-close the app from your phone's Task Manager, then relaunch it.
2. Check Your Internet Connection: Check that your Wi-Fi or mobile data connection is working properly.
3. Restart your phone: In many cases, simply restarting your phone will resolve the issue.
4. Clear Cache: Go to your phone's Settings → Apps → 00kk → Storage → and tap Clear Cache.

How to update the app:

• Android: Open Google Play Store → Search for "00kk" → Tap "Update" if the button appears. Alternatively, go to My Apps & Games and check under Pending Updates.
• iOS: Open the App Store → tap your profile picture → scroll down to see Available Updates.
• Direct Download: Some platforms are not available on app stores and require a direct APK download — in that case, only download from the official website.

Issues with Older Versions: Using an outdated version of the App may cause certain features to stop working or result in login issues. Always keep the App updated to the latest version.

If none of the above steps work, email [email protected] with your phone model, Android/iOS version, and App version.

Withdrawals take a little longer than deposits because a security verification is carried out. The general process is:

Withdrawal Method:

1. Log in to your account and go to the "Withdraw" option.
2. Choose your payment method — bKash, Nagad, Rocket, or bank transfer.
3. Enter the amount and confirm your account number.
4. Confirm via email or SMS OTP.
5. The request will move to "Pending" status and will be processed once verification is complete.

Time & Amount:

• bKash / Nagad: Usually within 24 hours after verification. Minimum withdrawal is 200 BDT; the maximum per single withdrawal is generally 50,000 BDT.
• Bank Transfer: 3 to 5 business days. Minimum ৳500.
• First-Time Withdrawal: Identity verification (KYC) may be required — you may need to submit a photo of your National ID or passport.

If a withdrawal is delayed: If it has been more than 3 business days, email [email protected] with the subject line "Withdrawal Delay" and include your transaction ID. Note that withdrawals may be held if bonus wagering requirements have not been met — please review the Terms & Conditions.

Enabling Two-Factor Authentication (2FA) means a password alone is not enough to log in — an additional code is also required. This significantly increases the security of your account.

Steps to Enable 2FA:

1. Log in to your account and Settings → Security → Two-Factor Authentication Go to Options.
2. Choose your preferred method — typically two options are available: SMS OTP or Authenticator App.
3. SMS OTP: A verification code will be sent to your registered mobile number each time you log in.
4. Authenticator App: Download Google Authenticator or Authy. Scan the QR code shown in your account settings. You will then use a 6-digit code that refreshes every 30 seconds.
5. Recovery codes (Backup Codes) will be provided during setup — store them somewhere safe. If you lose your phone, you can use these codes to access your account.

Why is an Authenticator App more secure? While SMS codes can be intercepted, Authenticator App codes are generated directly on your device — making them significantly more secure.

To disable 2FA: Go to the same Security Settings and select Disable 2FA. Keep in mind that turning this off will reduce your account's security.

If you have trouble setting up 2FA, email [email protected] with the subject line "2FA Setup".